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We are creating unique, beautiful and powerful products that will change lives. A small, friendly, fast-moving team, we support each other to do the best work of our lives, always looking to break new ground, fast. We are proud of what we build, how we build it and that our products will define the AI era. We run lean, obsess about users, and always make our decisions based on the evidence. We ship regularly, so your work will have real and immediate impact. It\u2019s a time of huge change in the AI landscape, and this role will put you right in the heart of it. MAI is responsible for Microsoft\u2019s consumer products including Copilot, Bing, MSN, Microsoft Advertising, and Edge, as well as developing proprietary foundational AI models. MAI works closely with a variety of teams across Microsoft and across the full AI stack to deliver on Microsoft\u2019s AI ambitions. Microsoft\u2019s mission is to empower every person and every organization on the planet to achieve more. 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Responsibilities Manage Product Feedback Lifecycle Oversee end-to-end customer feedback processes, including triage, reporting, dashboard development, and analysis.\u00a0 Ensure Copilot experiences are refined based on data-driven insights, addressing customer needs with high quality and efficiency. Champion Product Quality &amp; Continuous Improvement\u00a0 Analyze customer feedback across multiple channels, synthesizing trends to identify areas for enhancement.\u00a0 Develop robust quality improvement frameworks that proactively address product issues and elevate user experience. Enable Cross-Team Collaboration\u00a0 Partner with engineering, data science, and product teams to align objectives, track key deliverables, and streamline execution. Proactively communicate program status, risks, and dependencies, ensuring effective cross-functional coordination. Leverage Data to Drive Decision-Making\u00a0 Work closely with analytics teams to define key success metrics, correlate product improvements to usage patterns, and shape roadmap priorities based on quantifiable insights. Foster a High-Performing, Growth-Oriented Team Support mentorship and vendor resource management, sharing best practices and fostering an environment where team members feel empowered to innovate, learn, and grow. Apply Technical Expertise to Enhance Product Execution Dive deep into product architecture and system design, collaborating with engineering teams to resolve root causes, refine technical implementations, and optimize workflows. Drive Scalable Solutions for Operational Excellence\u00a0 Design and implement repeatable processes and frameworks that scale alongside product complexity and organizational growth, ensuring operational stability and continuous improvement. Qualifications Required Qualifications Bachelor\u2019s Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 1+ year(s) experience managing cross-functional and/or cross-team projects. Preferred Qualifications Bachelor\u2019s Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 4+ years experience managing cross-functional and/or cross-team projects Familiarity with cloud infrastructure, distributed systems, or platform engineering. Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year. 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