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We are creating unique, beautiful and powerful products that will change lives. A small, friendly, fast-moving team, we support each other to do the best work of our lives, always looking to break new ground, fast. We are proud of what we build, how we build it and that our products will define the AI era. We run lean, obsess about users, and always make our decisions based on the evidence. We ship regularly, so your work will have real and immediate impact. It\u2019s a time of huge change in the AI landscape, and this role will put you right in the heart of it. Our newly formed organization, Microsoft AI (MAI), focuses on Copilot and other consumer AI products and research. We combine world-class AI research together with top notch design and product craft. The wider team is responsible for Copilot, Bing, Edge, and generative AI research, while the Mobile Engineering team is responsible for leading and building the mobile experience of Copilot on iOS and Android, collaborating closely with our Product Management, Design and AI Research teams. This role requires a balance of technical skills and effective people collaboration skills. Microsoft\u2019s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. As a Technical Program Manager, Copilot AI,\u00a0you will operate at the crossroads of product development, customer insights, and research, shaping the evolution of transformative AI solutions. You will take charge of the customer feedback lifecycle, driving strategic prioritization, comprehensive documentation, and deep analysis to enhance product experiences. By championing product excellence, you will synthesize diverse feedback channels into actionable insights, streamline processes, and uphold the highest standards of quality, ensuring continuous improvement and impactful features for our customers. We are looking for candidates who is: Passionate about deeply aligning with customer engagement and feedback. Keenly aware and able to manage timelines and schedules of mission critical launches. Take the initiative and enjoy building world-class consumer experiences and products in a highly collaborative, fast-paced environment. Savvy with data and deriving insights from customer feedback, and triage issues until fully resolved. Bring an abundance of positive energy, empathy, and kindness, in addition to being highly effective. Effectively manage multiple responsibilities and can adjust to shifting priorities. By applying to this U.S. Mountain View, CA, you are required to be local to the San Francisco area and in office 3 days a week As a Member of Technical Staff, Technical Program Manager, you will be responsible for the following: Product feedback life cycle: Manage, coordinate and execute end-to-end customer feedback process, specifically focused on triaging, reporting, dashboard, analysis , ensuring our Copilot experiences are delivered to address customer issues with high quality. Champion Product Quality: Review customer feedback across many channels, provide deep analysis and improve processes and maintain robust product quality for users worldwide. Coordinate Cross-Team Collaboration: Work closely with engineering, data science, and product stakeholders to align on goals, track deliverables, and communicate status updates effectively. 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